Concierge Level Service is the Major Focus for Blake Nelson & Associates
Concierge Level Service
By: Judy Goppert
This concept encompasses the entire experience people have with Blake Nelson Real Estate. It describes both the service and attitude possessed by the team to ensure the client has the most positive outcome and least stressful experience when going through the home buying and selling process.
“We go to great lengths to ask our clients a lot of questions so we can focus our efforts in that direction,” he explained. “For example, if parents want to know about a specific school district, we arrange school tours, make sure they have access to school principals and give them all the information they need to make a decision and be well-informed. Another example is when a person from a very large city fears Kansas City will be too small. We then know to showcase all the amenities they are seeking, like restaurants and culture. We make sure our level of service goes above and beyond so everything is mapped out for them when they arrive. We inform them of where they can stay and help them find other people or services they want to interview. Our goal is to see that they shift into a welcome lifestyle as much as can be from their original location.”
All clients are different. Blake told us last week he had a client who liked Kansas City but didn’t know it. Blake shared, “We literally never got out of the car! He was focused on what the city is about, and I showed him.”
The tours are personally tailored, whether a client wants a closer look at Johnson County or any other of the many subdivisions, the customization of the concierge service is important. “We try to find something that makes them feel comfortable. We like personalizing welcome baskets for clients so they see quickly that we listen to their needs and desires. Recently, I had a big sports fan, so I put a Chiefs t-shirt and hat along with the local coffee and chocolates,” he continued. “We push anything local.”
For more information, visit Blake and his team at Blake Nelson & Associates.